Can I cancel my order after placing it?Updated 24 days ago

We strive to fulfill your Product orders as quickly as possible and have automated systems to assist with this goal. However, you can cancel Product orders as outlined below. 

Prior to shipment: You may cancel your Product order that has not entered the shipping process.  Before you receive a shipment confirmation, contact us by email at [email protected]. 

After shipment: Once a shipment notification confirming dispatch has been issued, the Product order can no longer be cancelled. However, you may still request a return after the Product is delivered consistent with the Refund and Returns Procedure outlined below

For full details, please refer to our Terms and Conditions