Back to BreatheLabs.co 

Submit A Request

Sign In

Breathelabs

<p>If you experience any issues with your BreatheLabs LungIQ&#x2122; and LungIQ&#x2122; Plus, please contact us through <a href="https://breathelabssupport.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Customer support - BreatheLabs</a> or email<span style=" text-decoration: none;" id="isPasted">&#xA0;</span><a title="mailto:support@breathelabs.com" data-renderer-mark="true" href="mailto:support@breathelabs.com" style=" text-decoration: underline;">support@breathelabs.co</a>. Include your full name, order number, the same email used for your purchase, and a detailed description of the issue. Our team will review your submission and respond promptly.</p>

If you experience any issues with your BreatheLabs LungIQ™ and LungIQ™ Plus, please contact us through Customer support - BreatheLabs or email support@breathelabs.co. Include your full name, order number, the same email used for your purchase, and a

How do I report an issue?

Orders, Shipping, Returns

How do I download the LungIQ App?

How do I complete my Cough ID?

My Cough ID failed - why?

How is my cough baseline generated?

I've used the LungIQ for 14 days already but my baseline has not been generated - why?

How does 'tracking' work?

How do I change which device is used for 'tracking'?

Can I use the LungIQ App on multiple different mobile devices?

How do I change my location to track the local weather and air quality within the Breathelabs app?

Using the LungIQ App

Before You Buy

How do I create an account?

How do I purchase a LungIQ Subscription for another person?

How do I redeem my LungIQ subscription?

Getting Started

How are shipping charges determined?

Is BreatheLabs responsible for duties and taxes on international shipments?

General Shipping Information

What shipping methods are available?

What should I consider when providing my shipping address?

Is BreatheLabs responsible for shipping delays?

What if my package is stolen?

Shipping Options

What are the shipping options for the Continental USA?

Shipping Within the Continental USA

What is the delivery time for Standard shipping?

What is the delivery time for Express shipments?

Standard and Express Shipping

What is the Returns Procedure for BreatheLabs products?

How do I request a refund?

Is BreatheLabs responsible for return shipping costs?

What if my return is delayed or damaged during shipping?

Can I return a used item after 30 days?

What if I suspect a fraudulent return claim?

How do I request a return?

Returns Procedure

Can I return a defective device?

Can I return multiple units?

Special Circumstances

What is the 30-Day Refund?

What does the warranty cover?

Can I cancel my order after placing it?

Order Cancellation

My device is showing a solid orange LED - What should I do?

Troubleshooting, Warranty & Support

How do I delete my account?

Account & Subscription

How is my data used?

Is my personal information safe?

Can I delete my data?

Will you share my information?

Do you use cookies?

Privacy & Security

How do I report an issue?Updated a month ago